Henry Ford and Agility (Once you are secured - whats next?)

Since I read this post by Andy Willingham I have had an idea for a Blog post in my head. But, in my new job, I am very busy and have very little time for Blogging so I left the thought in my head. Today, I had some time and started going through my blog list and saw this article by Jeff Lowder and then I knew I just had to write this article.

Its amazing how two people can take in the same story and both get similar but different conclusions out of the story.

Andy basically relates the story of how Henry Ford lost out on market share because he was not prepared to make cars of different colours. He was basically so in the “make it quick and cheap” mindset that he would rather lose out to everyone else than change his beliefs.

You can read Andy’s article for his take on the story but I’m going to relate my take on the story.

Basically Henry Ford had an idea and it literally changed the world. For better or worse – cars are now cheap because of what he did. He missed out on the next step (making cars of different colours) and lost a lot of market share.

But bringing the conversation back to Information Security and IT – computers are now cheap because of efforts by companies such as Microsoft and IBM and Intel to make computers accessible to the man in the street. Of course, in doing so they have made Information Processing (creating information, storing it, working with it, moving it) very messy. Information flows all over and some of it gets lost and falls into the hands of people who shouldn’t have it. This is very similar to the mess of Car Manufacturing that Henry Ford was faced with. He then realised that getting rid of the mess and flurry that making a car entails and formalising the process would mean that cars could be made quicker. And with better quality.

I think that the next step for Information Security is proactively improving business processes so that Information Processing and hence Business Decision Making can be done with the minimum amount of “mess” (think maximum amount of CIA).

The problem with doing this is that Information Security will start to make the business slower and more restricted as processes are followed.

HOWEVER, and this is where Henry Ford went wrong, once the Information Security Nirvana state is achieved (and this is possible) that process can start to expand in ways that were not possible before. This is where the holy grail of ROI starts to show itself.

It takes some serious introspection to get to this point – if a business does not know what all its processes are (or should be) then the general feeling is to allow everything. Once it is known what the process should be then it is possible to manage the availability of information, the confidentiality and the integrity. More importantly you should be able to know who does what and what Information they need to do it.

We can also then know what the process should be doing and add in the nice-to-haves over time making the organisation more agile.

I guess the whole point of this post is that the fight is not “Information Security vs Ability” but “Knowledge vs. Ignorance”.

Henry Ford got to the point where his organisation (at least the manufacturing part of it) was self-aware and everyone knew what their part in the process was. He reached Nirvana but he never took the next step – expanding the process to be more agile.

I believe that the race is on now to get our Organisations to the “Nivana” point by introspection and using Information Security to tie processes down. And then to take it one step further by expanding the process and beating competitors.

The Conscious Competence Security Model

A while back I learned of the Conscious Competence Learning Model (we'll get to exactly what it is) and I knew I had to blog about it and then I forgot but I was reminded of it again when I read this article by Richard Bejtlich.

He in turn is discussing CIO Magazine's Fifth Annual Global State of Information Security which is worth a read especially if you are in the Information Security field.

It was these two quotes that reminded me of the Learning Model -

You're undergoing a shift from a somewhat blissful ignorance of the serious flaws in computer security to a largely depressing knowledge of them.

and

As [Ron] Woerner puts it, "When you gain visibility, you see that you can't see all the potential problems. You see that maybe you were spending money securing the wrong things. You see that a good employee with good intentions who wants to take work home can become a security incident when he loses his laptop or puts data on his home computer. There's so much out there, it's overwhelming."

This sounds very depressing and sounds like we should just throw in the towel but I think it is more positive then that.

The Conscious Competence Learning Model has many different names and versions but the concept is as follows:

1. At first you are blissfully unaware of how much you don't know.
2. Then you start learning and get overwhelmed once you learn just how much you don't know.
3. Then you learn some more and you struggle along learning all the time.
4. Then you become a professional and know everything without having to think very much.

My Information Security spin on this is:

1. At first you have firewalls and antivirus and you feel safe. You don't know what is really happening on your network but you are sure that everything is fine.
2. Then, for some reason you take Information Security seriously and spend some more money on what is really important. You realise just how unsafe your network and information really is.
   
3. You work at it, struggling all the time to get a proper plan in place and back it up with all the good stuff you can such as technological solutions, training, awareness, processes etc all the time refining and updating the process to get more secure. At the same time new projects have security built in from day 1. All the time you are finding new issues to fix but these are getting less and less and you know that you are getting more secure.
4. All your systems are secured as much as they need to be. All new threats have action plans in place. New projects, users, systems all have procedures that make them as secure as possible. All risks are dealt with in the way Business expects them to be. There may be incidents but there are no surprises.
   

From the CSO article and Richard's blog post I think that most companies in the survey are at step number 2 moving (hopefully) to step 3.

My feeling is that most companies are at stage 1 with a resistance to move to stage 2. Companies that are at stage 1 would (probably) not be a part of the CSO magazine community. I think that very few companies would be at step 4 but many companies would be battling along at step 3.

Obviously the size of the company and what sector the company is in would help determine what step they are on. As well as the amount of leadership the Top Brass have and the enthusiasm of the Security Department.